The log will be in temp from the run box you can type %temp% and click ok. Remember though you will need to uninstall and reinstall NU first.
erik_carlstrom wrote:
The log will be in temp from the run box you can type %temp% and click ok. Remember though you will need to uninstall and reinstall NU first.
The only way i can remove NU15 is rebooting into the safe mode, otherwise the uninstall box just sits there and does nothing and you cant click the "x" to close you have to open task manager and kill it that way
Jeff
Ok, uninstalled and reinstalled.. have install log file, just need to know where to send it
Thank,
Jeff
Will send you a location via private message. I won’t get to the logs till Monday.
So far I see the following errors in the log:
2011-06-26 13:58:07.172 Registration failed:
RegSvr32 failed with exit code 0x4.
2011-06-26 13:58:07.172 Registering 32-bit DLL/OCX: C:\Windows\system32\msxml4r.dll
2011-06-26 13:58:07.174 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\msxml4r.dll"
2011-06-26 13:58:07.225 Registration failed:
RegSvr32 failed with exit code 0x4.
2011-06-26 13:58:20.245 StartService service=Disk DoctorService
2011-06-26 13:58:20.246 OpenSCManager open success
2011-06-26 13:58:20.246 OpenService failed
2011-06-26 13:58:20.246 Disk DoctorService - Service failed to start
2011-06-26 13:58:20.246 StartServices - end
2011-06-26 13:58:20.249 Result of Executing as original user of the following C:\Program Files (x86)\Norton Utilities 15\Tools\Disk Doctor\Disk DoctorSrvProxy.exe 2
Are you able to run Disk Doctor or is the problem only with Speed Disk? Can you check the current state of the Disk Doctor service and try to start it if it's not running?
erik_carlstrom wrote:So far I see the following errors in the log:
2011-06-26 13:58:07.172 Registration failed:
RegSvr32 failed with exit code 0x4.
2011-06-26 13:58:07.172 Registering 32-bit DLL/OCX: C:\Windows\system32\msxml4r.dll
2011-06-26 13:58:07.174 Spawning 32-bit RegSvr32: "C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\msxml4r.dll"
2011-06-26 13:58:07.225 Registration failed:
RegSvr32 failed with exit code 0x4.2011-06-26 13:58:20.245 StartService service=Disk DoctorService
2011-06-26 13:58:20.246 OpenSCManager open success
2011-06-26 13:58:20.246 OpenService failed
2011-06-26 13:58:20.246 Disk DoctorService - Service failed to start
2011-06-26 13:58:20.246 StartServices - end
2011-06-26 13:58:20.249 Result of Executing as original user of the following C:\Program Files (x86)\Norton Utilities 15\Tools\Disk Doctor\Disk DoctorSrvProxy.exe 2
Are you able to run Disk Doctor or is the problem only with Speed Disk? Can you check the current state of the Disk Doctor service and try to start it if it's not running?
No, Disk Doctor will NOT run. It does the same thing as Speed Disk does!!
Jeff
What is the state of the disk doctor service? Is it stopped?
No its started and set to automatic. The same with speed disk.
Would you have some time in the next 30-60 minutes for a remote session?
Not until 3:00pm est. At work right now.
Sending you a private message.
yup got it 4pm est works for me
Hey Erik,
I was just wondering if you guys found out anything yet <G>
Jeff
The logs have been passed along, but unfortunately nothing yet. I'm hoping to hear something this week, but it may stretch into next week.
Ok, i was just curious. Thanks. Will it be you getting back to me or someone else?
Jeff
Once I hear back I'll be posting an update.
OK. Thanks
????????????????
The person who needs to take a look at it is supposed to be available next week. I apologize for the delay in getting this looked at.
Any solution?
I have the same problem as Vantech... can't start speedisk and diskdoctor.
Using Win7 64bit.
I have the installation log file if you need.
Thanks.