Norton Utilities 15 - Scan Repair does not work

Archive
1

I have been using NU15 for a few weeks now.  Whenever it carries out a scan it finds the same problems (mainly shortcuts).  I select to repair; it takes a checkpoint and declares the problems fixed - only they are not and a scan reveals them again!  I have run it as administrator, but no difference.  The product is registered.  Any ideas please??

 

2

I had run smartupdate, but just did it again -  it was up-to-date.

In the first week or so a scan did show no problems, but now it always lists the same 20 or so temp files/shortcuts and an entry for the Win7 Virtual PC which it has never managed to remove!

It isn't really a serious issue, but clearly something isn't correct with the way NU is running.

 

3

Hi,

 

are these elements registry entries? Or are they local files found by the Disk Cleanup function?

4

One is a registry entry - the Virtual PC entry - the others are only temp/shortcut user files.

 

5

I have been using NU15 for a few weeks now.  Whenever it carries out a scan it finds the same problems (mainly shortcuts).  I select to repair; it takes a checkpoint and declares the problems fixed - only they are not and a scan reveals them again!  I have run it as administrator, but no difference.  The product is registered.  Any ideas please??

 

6

Do you run the product from an administrator or from a standerd user account?

7

I did mention in my first post; I have tried both   :smileyfrustrated:

8

No ideas then anyone   :smileysad:

9

There are now over 40 of these stupid files which it will not remove ... 

10

ALRIGHT THANKS

11

I've removed NU from my system now  :smileysad:

12

Sorry, I was a bit away, and could not read the forum for a week.

 

Can you please reinstall the product again, and do a scan/repair again? When you are done, and it could not remove these files again, please make a screenshot of it, and upload the picture here for us.

Thanks!