Would like to have an advice, I just purchased and downloaded Norton Utilities 16 (nu16.0.2.14-SMUI.exe) but once I started to install the software; it was rejected by windows 8.1 and there was a meassage saying that NU16 is not a version for my OS.
I'm currently using Windows 8.1 Single Language. My machine is equipped with Intel core i5 3337U at 1.8 GHz. it is with 8 GB of RAM and 64 bit OS.
I know this is not a help. Just information. I am running windows 8.1 pro with media center 64bit with all the updates and Norton Utilities 16.0.2.14 engine 5.0.0.5 with no problems. So probably should be working for you.
I think I will stick around and wait for further information from someone who might know in detail about this...
Additional information, I have one old Norton Utilities 15 installation file and run it on the same machine, until now it works fine (eventough it becomes a trial version with 30 days validity).
I know this is not a help. Just information. I am running windows 8.1 pro with media center 64bit with all the updates and Norton Utilities 16.0.2.14 engine 5.0.0.5 with no problems. So probably should be working for you.
How did you install NU 16? Was it installed on Win 8 and then you updated Windows to 8.1?
Unfortunately, I could no longer find a download option / button for this product on my Norton Account page. And it is said that the order status is closed...
Never had a problem with other Norton products before...