Norton utilities deletes Windows 7 and Outlook 2010 search indexes

Archive
1

I noticed that Norton Utilities 16 deletes Windows 7 and Outlook 2010 search indexes when it runs. These indexes rebuild afterwards but it is a real productivity drag. Not sure why NU would mess with indexes as it seems to me completely unnecessary for any kind of performance/privacy.

 

 

How can I prevent NU from doing that? Looked in the settings but did not find anything obvious.

 

Update1:

Started running NU component one by one to try and isolate the cause. Started with Privacy which seemed the most likely but that's not it. Hmmm... Indexing issues started just after a reboot where NU ran automatically on schedule. That's why I thought it was the cause. Not so sure now. Maybe NU is not the culprit after all.

2

Update 2 (2013-07-18 ):

 

OK. NU has wiped my Outlook 2010 search index AGAIN today after I booted the computer and NU ran its scheduled tasks. Same thing for my IE10 cookies, even though the "Cookies" check box is NOT CHECKED in the Privacy tab configuration of NU. Windows search index appears intact however.

 

This random behavior is puzzling. It started right after installing NU and seems to manifest only when running the Privacy Cleaning on schedule. When I try to duplicate the behavior with the same settings by running the Privacy cleaning manually, the indexes and cookies are intact ??!!??

 

I unchecked the "Find and Search History" check box in the Privacy tab for Windows cleaning settings to see if that saves the Outllok index.  However, I don't know what more I can do to preserve my IE cookies from NU other than disabling scheduled NU tasks... or uninstalling it if that fails too.

 

If anyone has any suggestions, I'm all ears.

SgtWilko wrote:

 

Update1:

Started running NU component one by one to try and isolate the cause. Started with Privacy which seemed the most likely but that's not it. Hmmm... Indexing issues started just after a reboot where NU ran automatically on schedule. That's why I thought it was the cause. Not so sure now. Maybe NU is not the culprit after all.

 

3

I noticed that Norton Utilities 16 deletes Windows 7 and Outlook 2010 search indexes when it runs. These indexes rebuild afterwards but it is a real productivity drag. Not sure why NU would mess with indexes as it seems to me completely unnecessary for any kind of performance/privacy.

 

 

How can I prevent NU from doing that? Looked in the settings but did not find anything obvious.

 

Update1:

Started running NU component one by one to try and isolate the cause. Started with Privacy which seemed the most likely but that's not it. Hmmm... Indexing issues started just after a reboot where NU ran automatically on schedule. That's why I thought it was the cause. Not so sure now. Maybe NU is not the culprit after all.

4

Update 3 (2013-07-26 ):

 

I figured out the IE10 cookies issue but the index deletion issue still manifests itself randomly.

 

The culprit for IE10 cookies getting wiped is actually NIS v20.4.0.40 which was installed at the same time as NU. It seems NIS does not deal well with IE10 cookies and sees them as Orphaned cookies that it deletes during a scan. If I use Chrome instead of IE10, the tracking cookies don't get wiped during NIS scans. If I configure NIS to Ignore tracking cookies, the IE10 problem goes away.

 

Just posting this info to help anyone that might be dealing with the same issue.

 

Sgt Wilko

 

SgtWilko wrote:

Update 2 (2013-07-18 ):

 

OK. NU has wiped my Outlook 2010 search index AGAIN today after I booted the computer and NU ran its scheduled tasks. Same thing for my IE10 cookies, even though the "Cookies" check box is NOT CHECKED in the Privacy tab configuration of NU. Windows search index appears intact however.

 

This random behavior is puzzling. It started right after installing NU and seems to manifest only when running the Privacy Cleaning on schedule. When I try to duplicate the behavior with the same settings by running the Privacy cleaning manually, the indexes and cookies are intact ??!!??

 

I unchecked the "Find and Search History" check box in the Privacy tab for Windows cleaning settings to see if that saves the Outllok index.  However, I don't know what more I can do to preserve my IE cookies from NU other than disabling scheduled NU tasks... or uninstalling it if that fails too.

 

If anyone has any suggestions, I'm all ears.

SgtWilko wrote:

 

Update1:

Started running NU component one by one to try and isolate the cause. Started with Privacy which seemed the most likely but that's not it. Hmmm... Indexing issues started just after a reboot where NU ran automatically on schedule. That's why I thought it was the cause. Not so sure now. Maybe NU is not the culprit after all.