Norton Utilities Disk Cleanup messes up Roxio and Firefox

Archive
1

I installed Norton Utilites 14.5.0.120 on my Dell 9200 (Win XP SP3). Every time I run Disk Cleanup, it screws up Firefox (3.6.13) and my Burning Software (Roxio / Sonic Solutions Creator LE, Dell OEM)

 

After each run & reboot, a Windows Installer box pops up with the message “Insert Sonic Update Manager Disk”, and I have to insert the installation disk before I can continue (and it won’t let me cancel out). I tried uninstalling and reinstalling Sonic.

 

Also, all my Firefox custom toolbar settings are reset. Any suggestions?

2

When you do a scan, look for the scan.log file.  It should be in the \Program Files\Norton Utilities\Logs\ folder.  That should help point us to what scan is causing this.

3

Hi Erik. Thanks for the reply. I just ran a new cleanup.  The Sonic Update dialog box popped up (asking for the installation CD) even before I closed the Norton window. It gave me a link to the log (which was in \Documents and Settings, not \Program Files).

 

I searched for "Sonic" in the log.  The only occurrence was "updateservice.sonic.com".  See excerpt from log below.  What is that?  Also, I tried to install another version of Roxio (RecordNow Music Lab 9), but Norton Cleanup did the same thing, and I had to insert that installation disc after the cleanup.

 

LOG file:///C:/Documents%20and%20Settings/JimPad/Application%20Data/Norton%20Utilities%2014/log/pgscan_02.11.2011_17.34.40.html

------------------------------

C:\Documents and Settings\JimPad\Local Settings\Temporary Internet Files\Content.IE5\VHAPL3J9\wbk2D7.tmp

 

atdmt.com

 

c.live.com

 

scorecardresearch.com

 

updateservice.sonic.com

 

C:\Documents and Settings\JimPad\Local Settings\Temporary Internet Files\Content.IE5\index.dat

4

Strange.  This implies that Roxio is installing temp files as permanent files.  That shouldn't be.  Are you installing to the default location? 

5

Yes - all default locations. I've also tried CCLeaner (freeware), and that works fine.

6

I found this about the "sonic update manager" and although it's for a different Roxio product it's an interesting read.

 

It has the same symptoms, Dell computers and the installshield setup running all the time.

http://www.online-tech-tips.com/computer-tips/sonic-update-manager/

 

Take it for what it's worth and at your own risk.  I personally wouldn't try the Dell hotfix but I would remove the update manager.  I also think it's very odd that something in the startup file may be calling up an installshield command.

 

Just keep in mind it's an old article for a different program but the update manager my still be working the same way.

Dave

7

Thanks for more pieces of the puzzle. I was thinking of uninstalling Sonic Update Manager too (or turning it off in Startup), but I'd like to know what's going on first before installing Norton Utilities on other computers. As mentioned, other disk cleanup programs did not do this.

 

I don't think I can blame the Dell-Roxio software for it either because Norton did the same thing with a different Roxio product. Plus I just did a clean install of XP, so no other Dell bloat. Could XP SP3 handle temporary files differently than SP2?

 

Bottom line: It's not a big deal, but I won't load NU 14 again until I trust it. Right now I'll simply avoid using NU Cleaner, or use CCleaner freeware.

8

If you look in MSCONFIG, does one of the "update manager" files really have a path to the installer in the command?

If it does, what keeps it from running every boot, is there a command switch on it or anything linking it to another file like

"updateservice.sonic.com"

 

Dave