G'day,
I'm trying to install Norton Utilities on an XP Pro SP 3 machine. I've made two attempts.
My first attempt was with a retail CD/DVD, the registration card notes v14.5. The media is good. A month or so ago I installed it on my Vista OS lap-top. I did have to manually reboot to finish the install but it works fine.
My second attempt, after chatting with tech support, was with the most current build which I downloaded from the Norton site.
Both resulted in the same install issue....
In both cases... The install starts fine... I get to the Smart Update and 2 files are updated successfully... However, after the Smart Update nothing... I get a Norton Utilities minimized application icon on my task bar and the task manager says the program is running... However, when I click on the app icon... nothing happens. The install is not complete.
Using Task Manager I have to forceably close the program and after a long few seconds I get this error:
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Error Signature:
szAppName : nu.exe szAppVer : 14.5.0.120 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000
C:\DOCUME~1\RANDAL~1\LOCALS~1\Temp\WERd5b1.dir00\nu.exe.mdmp
C:\DOCUME~1\RANDAL~1\LOCALS~1\Temp\WERd5b1.dir00\appcompat.txt
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I have tried setting the Data Execution Prevention tab to: 'Turn on DEP for all programs and services except those I select.' I added the 4 Utilities files but it was of no help...
Any help is appreciated...