Norton Utilities Premium - can't get started

I got an email today saying Norton has given me a loyalty benefit i.e. a no charge use of Norton Utilities Premium.. When I click the "Get Started " button I get the message 

Something went wrong.

Please try again

Error Description:
0qh1SEtJsgvhHPIopKLkRpxl5xB488KQuEG1sZc/2OR5FrcGILXxXT61LHpOUg5y5X3iGnd+vflhd1Ca/k8Yj3IMLfraXlgka8PCEAz7A8dU9As5rTDytVHz8O4w/LReNXqtHUJ/TumgioPfaxaz4Iro5VVsnE32H1BhEWJ5LoCDUmIJ9QF/etk817/cn+5cZB5Nkb0rwAmu9c1Z+X5/dqQ9pk+VFsvGBMYXPW+pDY09XP/JxFs8U0qJB3g5z5pLIQwrwSX6jbm6LVzSbfFZQd+UtGqxBX6fGLCp/yso7mUnifg1QaUXSr2QynurxtWIdP93y2MNOWDSzyWED5gT35X/6O3mdh9tixu97njS29ZIwtPYcMWpoofEoLL8mYuJfXYZVddJS2e3NG9f+fCsmOmt2aNvrbeGKdRXWmcsnslIkVNENfIInlUqSFuXSbw9TRYPJTB19+hhkZ52sEj4G9AiMoNjmR0bhar6zjiXKmBaLPNns21PnH6c9Sf0O6Qx7oDKtU4LMIVVpbsLfEQ15fsVASHljeuAeUuggBeMwgAuViMDZPCWkjJygINKhFR1qywLhWS0IaFqqB1figf/pNtkkmhhx5a/n8kFk8iGDIDgyhrabQ0coM75LBOMHcY30HnvsK2bMm5NuR2xLWMfzE2CtzcMP2yTcFn4nhkM0hgDZh2rBHFDFXOSh2fi1Q6zCgGcmY8xiVLblNthFpwPbpvIjNq5MwhiN9snFFpYReLGU6Rd1vP6sY7hR/29Yh5bvzcbIcb7BRgNrsMeUaHaZdykeHLyaCeiTAtOo0Qjl6ZUnNcqlTgil/FW3yX4gkqfbCSD+d+6dpAAZsvvtpmAmnPHKgUUpk4aVD0Q9z4vOTWXENL0TKWTGt/mOitizLiQV8ZyJ2JZA4UXHGkbVbvM/Zg5DOr7gQUAtiIoQ8Ih/s3+vezHuEqYudLz/zKgqgd3Jcoyxqvu8xcvlOK6jJUP119k5XineCMYdckB8I1TkQQ53Hqo1NpbEsQb5VHTunI80zO/gAeWOe8YmSMdPhxJYWbNSAWZxrnppcXhhZsUj+DoyGA4DWWEO+hHWopIMhX/XzzW78U5UTtXhjS7k3p9x9BYXDK2RK/ZzauaDaWp+AHwblL3zHW+sWzVkwmbjM/zvpSVUXamyuGUbwpOU5K/35DdZ2piXmm8puN9RaD0KtAUxpAWuBRdRjhruAn0S4qLh8w0JZ5MG3Fqo0GxAttE9k7Qij..........

and several pages more of the so called error description. I have tried again several times and get the same answer every time.

I use Windows 10.  Can someone explain what is causing this problem?

Thanks for the feedback.

 

Yes

Did this get Norton Utilities to install correctly?

 

Thanks

Try looking in your Norton Account at https://my.norton.com  Click on the user icon at the top right and click on My Subscriptions. Look for Norton Utilities Premium and click on Download. Then follow the directions to install on this device.