norton utilities system monitor

i have the trial of the new norton utilities and when i select monitor system the info is wrong.

i have 3gb of ram in my pc (which is why i bought it) but when i select monitor system

it tells me i have 2gb of ram. lol

i went on to technical support and started a chat session with a guy and i let him take over

my pc so he had the run of my desktop to view everything himself yesterday.

he plainly could see himself i have 3gb ram and when he went into the monitor system himself he saw

it said 2gb ram.

he tried everything but was just a stumped as i was why utilities was saying this and he gave up and made a swift exit. lol

anyone else having this problem?