Norton v Photoshop

Hi

 

I have always used Norton.  I upgraded to the premium version this year.  I have an Aspire V 1.7 Nitro - Black laptop.  Since I installed the new norton my laptop blue screens (I did not think that was even possible) every time I try to open photoshiop.  I use photoshop via the Cloud app. so it is the latest and most up-to-date version.  Any suggestions?  Am I going to have to downgrade my norton or get a new product?  I tried the live chat - said I had 0 hours and 0 minutes to wait but no one talked to me.