How about that .. Installed Norton's full protection. But it doesn't cover pre-existing virus's that said Antivirus program was intentionally downloaded for. Said program insinuated that it would search and find any and all virus's that were infected on said computer. Various types of problems began to appear during and after the installation process. After a one on one with computer access, they tell me that there is an preexisting virus. and that I have to pay more to remove it? Sounds like horse s**t to me. How does an Anti Virus Program. search for Virus's then give you a clean green check, then after having issues, tech give you an answer saying you're infected with a virus, and it was preinstall, so it's not covered??????