Norton VPN blocking my Internet provider terra.com.br

[bjm]

@RUBENSRG_SILVA

I’ve been using Norton VPN without a problem for years. Last weeks it suddenly started blocking my Internet Provider on terra.com.br. When I turn off VPN I can get in without a problem. I use Windows 11 and Norton 360 Premium Plus.

@peterweb

Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, security, and political reasons. There is nothing a VPN provider can or should do to circumvent these legal protections. See this How to Geeks article. https://www.howtogeek.com/403771/why-do-some-websites-block-vpns/

AI Overview
Norton VPN can block access to certain websites due to various reasons, including the website’s security measures, VPN IP address restrictions, or the presence of ad trackers. It also has a “Kill Switch” feature that blocks your internet connection if the VPN connection drops, according to Norton.

Reasons for Website Blocking:

• Website Security

Some websites may block access from known VPN IP addresses for security, copyright, legal, or political reasons, notes Norton Community.

• VPN IP Address Restrictions

A website might restrict access based on the IP address it detects, and if your VPN IP is on a blocked list, you won’t be able to access the site.

• Ad Trackers

Norton VPN includes a feature to block ad trackers, which can sometimes interfere with a website’s functionality. Disabling ad tracker blocking in the VPN settings might resolve the issue.

• Local Network Access

Norton VPN can also block access to resources on other subnets of your local network, says a user on Norton Community.

Troubleshooting Steps:

1. Disable Ad Tracker Blocking:

Norton suggests disabling ad tracker blocking in the Secure VPN settings to see if it resolves the issue.

2. Try a Different VPN Region:

If the VPN is blocking a specific region, try connecting to a different VPN region to see if the issue is resolved.

3. Update Norton VPN:

Ensure you have the latest version of the Norton VPN app installed, says Norton.

4. Check Your Network:

If the issue is with your network, try connecting to a different Wi-Fi network or using mobile data, according to Norton.

5. Configure Firewall Settings:

Ensure that your firewall or router is not blocking internet traffic on ports 500 and 4500, which are used by VPNs, notes Norton.

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