FYI...I have been using VPN together with this site (https://groups.planningcenteronline.com/) up until last week, but now the windows on that site will not display (in any browser). Tech support for this site tells me that they've had several users report this same issue when using VPN - the only solution is to turn off VPN when I need to use their website. I like the protection which VPN provides but I also need to use this site. Something has obviously changed within VPN recently? In the meantime, I will disable VPN temporarily when I need to use the site.
P.S. VPN blocks the screens on this website from Chrome, Firefox or Edge.
Please let me know if you have any questions.
Thanks! -Bob
HP Envy Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz 3.10 GHz
Windows 10 Home Version 22H2 (not upgradeable to Windows11)
Chrome Version 115.0.5790.171 (Official Build) (64-bit)
This issue just started for me in the last couple of weeks. Instacart for example goes to the homepage but never fully loads, even though all progress stops, until I turn off the VPN. I am in the US and VPN was going thru Houston. With the VPN off it will load and I can login as normal. Something changed recently and it was nothing I did.
If that's true peterweb, the it seems the obvious solution is for Norton to allow you to list exceptions to their global blocking, so that you don't have to keep turning the VPN on and off. I agree something got changed recently. As usual techies don't do their beta tests in the real world.
It is not the VPN blocking the website. It is the web site blocking known VPN IP addresses.
If that's true peterweb, the it seems the obvious solution is for Norton to allow you to list exceptions to their global blocking, so that you don't have to keep turning the VPN on and off. I agree something got changed recently. As usual techies don't do their beta tests in the real world.
Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, security, and political reasons. There is nothing a VPN provider can or should do to circumvent these legal protections. See this How to Geeks article. https://www.howtogeek.com/403771/why-do-some-websites-block-vpns/
When you spoke with the support for that site and they mentioned others having issues with VPN's, was it specifically Norton or any VPN? It sounds like something got changed on that web site recently that they are now blocking VPN access.
Forgot to mention that I can logon OK, just won't display screens after I log in.
I think to test completely, one would need to have an active logon on this site, which I have.
We'll see if someone at Norton pursues this issue further. In another life, I was a PC tech, so I'm hopeful that Norton will work with this website's support folks to provide some kind of software 'patch' for their users - or make a tweak to VPN.
I just tried your link from Chrome with Norton VPN turned on using a US region and got the login page displayed.
Have you tried changing your virtual location to something else, test to see if you can get to that site? If you can, then change back to your original virtual location and test again.