Norton VPN keeps disconnecting and connecting

[bjm]

@Randy_Penrod

Norton VPN keeps disconnecting and connecting
My Norton VPN keeps “connecting”

Hello @Randy_Penrod
Welcome to the Norton Community!
Are you running Norton 360 for Windows or the standalone Norton VPN app?
Any Message: | Error: ?
Is “Secure VPN Reconnecting" persistent or occasional?
Is your Auto-Connect set to Always or Custom (any parameters)?
Are you Wi-Fi or Ethernet cable?

~ may be related:
https://community.norton.com/t/vpn-connection/529317

Norton VPN stays at “Connecting” and returned to disconnected state

1. Change the VPN Protocol in Norton
   An unstable network protocol can cause the VPN tunnel to repeatedly drop. Switching to a more stable protocol usually stops the looping:

• Open your Norton 360 or Norton Secure VPN app.
• Go to Settings (or the gear icon).
• Look for VPN Protocol Settings.
• Switch it from Automatic to OpenVPN (TCP) or WireGuard. TCP is highly stable and forces a solid connection.

2. Manually Choose a Region (Don’t use “Fastest Location”)
   If Norton is set to “Fastest Location”, it will aggressively drop your connection to switch servers the second it detects a minor speed fluctuation.

• Open the Secure VPN dashboard.
• Click the drop-down menu next to your region.
• Manually select your country or a specific nearby city instead of Fastest Location.

3. Reset the Norton Virtual Network Adapter
   Norton uses a virtual network driver to route your encrypted data. If this driver becomes corrupted, Windows will repeatedly reject it.

• Right-click the Start Menu and select Device Manager.
• Click View at the top menu and check Show hidden devices.
• Expand the Network adapters section.
• Look for WAN Miniport (IP) or any adapter with Norton or TAP in the name.
• Right-click it and select Uninstall device. (Windows will automatically reinstall a clean version upon reboot).
• Restart your PC and try connecting again.

4. Disable Windows Fast Startup
   Windows 10 and 11 use “Fast Startup,” which saves system state to a file instead of fully shutting down. This prevents network drivers from refreshing and frequently causes VPN routing loops:

• Press Windows Key + R, type control, and press Enter to open the Control Panel.
• Go to Power Options > Choose what the power buttons do.
• Click Change settings that are currently unavailable at the top.
• Uncheck Turn on fast startup.
• Click Save changes and restart your computer.

5. Clear the Norton App Cache
   If the application’s configuration files are glitched, clearing the temporary folder will force Norton to rebuild a clean connection profile:

• Close Norton completely (right-click the Norton icon in your bottom-right taskbar tray and exit).
• Press Windows Key + R, type %programdata%, and press Enter.
• Open the Norton folder.
• Look for a folder named SecureVPN or IsolatedStorage and delete it.
• Relaunch Norton and try connecting.

Fix problem accessing the Internet when connected to Norton VPN
Message: “VPN connection error: VPN is having trouble connecting to the server…”
Learn more about Auto Connect and Reconnect after restarting features in Norton VPN

AI sourced content may make mistakes