Norton VPN on IOS showing regions unable to load screen

[Hart_Miller]

I’m having the same problem with changing VPN location, also norton doesn’t allow me to chat with support and will not display phone number for support

[Hart_Miller]

Also there’s a message to upgrade for free but only paid options available

[bjm]

@Hart_Miller

I’m having the same problem with changing VPN location, also norton doesn’t allow me to chat with support and will not display phone number for support

Hello @Hart_Miller
Curious, what happens when you try to Chat with support?
Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please disconnect VPN & disable Ad block.

Care to share your geo-location/country. We’ll try to post Norton support phone number…your location.

==================================

Please disconnect VPN & disable Ad block.
Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

Please confirm you’re allowing Norton pages content in order to provide the best experience possible. [here]

Please review: Contact Norton Support

[bjm]

Hello @Hart_Miller
fwiw ~ When I read:

@Hart_Miller

[…], also Norton doesn’t allow me to chat with support and will not display phone number for support

I scratch my head…wondering why I’m able to readily reach Norton Chat support and you (some users) cannot.

Care to share your geo-location/country. We’ll try to post Norton support phone number…your location.

fwiw ~ as test:

Please review: Contact Norton Support

[RalfE_Otto]

Same issue here however it did work previously and works on my ipad. Norton has changed something. I am not impressed

[ivan.GenDigital]

Hi folks,

We apologize for the inconvenience.

It is a known problem for both standalone VPN and N360 for iOS. The standalone VPN app issue has been resolved via 4.22.1 (please let us know if you still see problems), while the N360 update v2.117, which contains the fix, is pending Apple’s review. We expect the N360 update to be approved soon and should go live on the App Store.

[Frank_Fernino]

I found the update on the Apple App Store and updated to the new version. It works fine now.

[Terry_Carter]

Can someone explain how to get the Norton VPN update from the Apple App Store? All I get is an opportunity to download as if I’m just now buying it

[bjm]

@Terry_Carter

Can someone explain how to get the Norton VPN update from the Apple App Store? All I get is an opportunity to download as if I’m just now buying it

Hello @Terry_Carter

Please review: Download and install Norton VPN here
Last modified: 06/02/2025

Android or iOS ›

1. Do one of the following:

• On Android, go to Play Store.
• On iOS, tap the App Store icon on your home screen.

2. Type Norton VPN - Fast and Secure in the search box and select the app from the results.
3. Do one of the following:

• On Android, on the application details screen, tap Install.
• On iOS, tap GET and then tap Install.

4. Open the app and tap Sign in.
5. Enter the login credentials and sign in to your account.
6. In your VPN app, tap Connect to activate Norton VPN.

If you see the We need your permission prompt, tap Allow.

7. Do one of the following:

• On Android, if you get a Would Like to Add VPN Configurations pop-up, tap Allow.
• On iOS, follow the below steps:
  • In the “Norton VPN” Would Like to send you Notifications, tap Allow.
  • In the Secure your connections and your browsing screen, tap Set up now.
  • In the “Norton VPN” Would Like to Add VPN Configurations, click Allow.
  • Enter your device passcode or password to complete your VPN configuration.

==============================================

AI Overview
To install Norton VPN on an iOS device, you need to download the Norton 360 app from the Apple App Store and then activate the VPN feature within the app. This involves signing in with your Norton account and following the prompts to set up the VPN connection.

Steps:

1. Open the App Store: Locate and open the App Store app on your iPhone or iPad.
2. Search for Norton 360: Use the search function to find the Norton 360 app.
3. Download and Install: Tap “Get” and then “Install” to download and install the app.
4. Open the App: Once installed, tap “Open” to launch the app.
5. Sign In: If you have a Norton subscription, tap “Sign in with Norton account”, enter your credentials, and tap “Sign in”. You may also need to grant permissions for the app to add VPN configurations and send notifications.
6. Activate VPN: Once logged in, navigate to the VPN section within the app and follow the prompts to activate the VPN connection. This may involve tapping “Connect” and allowing the app to add a VPN configuration.

This video here demonstrates how to download and install Norton 360 on iOS:
YouTube · Oct 25, 2024

Note:

• If you don’t have a Norton subscription, you can explore options for purchasing one within the app.
• You may need to enter your Apple ID password or use Touch ID/Face ID during the installation process.
• The specific steps may vary slightly depending on your iOS version and the Norton app version.

AI responses may include mistakes.

[peterweb]

@Terry_Carter

Can someone explain how to get the Norton VPN update from the Apple App Store? All I get is an opportunity to download as if I’m just now buying it

Just keep trying. It can take a day or two to get the updates to all the app store servers.

Are you updating Norton 360 or the standalone VPN app?

[user6833]

Hi. I posted the problem of not being able to change the region on VNP 10 days ago. I reinstalled the app but no change, so I just left it unfixed. When I checked today, suddenly there is no issue anymore. No idea why.

[peterweb]

See the post above from Norton employee ian.GenDigital.

Norton VPN on IOS showing regions unable to load screen

Hi folks, We apologize for the inconvenience. It is a known problem for both standalone VPN and N360 for iOS. The standalone VPN app issue has been resolved via 4.22.1 (please let us know if you still see problems), while the N360 update v2.117, which contains the fix, is pending Apple’s review. We expect the N360 update to be approved soon and should go live on the App Store.

[Michel_Moreton]

I had the same issue, solved with the upgrade. Thanks