Norton Web Safe - a question?

I am a site owner with several sites that are "owner verifyed". I am trying to get them rated/approved for the Norton Web Safe program. When I view them on my profile it just says they have not been rated. Does anyone know how long this usually takes? Anyway to get it accomplished? I have tried to get help from Norton but they have been extremely poor at assisting me on this simple procedure. I have been working on this for many months. Help!!!