Norton "You're Offline" Help Setup

[bjm]

@amberuser

My Norton software currently works as intended, however I am being told by the “LiveUpdate” and the “Software Updater” panels, that “You are Offline” while being connected to my Ethernet.

Hello @amberuser
are you running NextDNS or 3rd party VPN?

may be related

@Walb

Fix for me was to whitelist all DNS queries to avast.com and avcdn.net in my PiHole. Update is now working fine.

Please review:
https://community.norton.com/t/live-update-is-greyed-out/248153