I have been delighted with every Norton application which I have used but was dismayed by my experiences on this occasion.
I had not opened this program for some months but when I did so I found 1 file which contained nothing and thousands that were sitting in the Trash.
On trying to restore these files, very strange happenings were seen, and when I contacted a chat rep he took over my computer, having first obtained my permersion, and he then proceeded to try to teach himself how to solve the problems, while I sat in astonishment at his efforts. He then suggested several reasons for my predicament, none of which were accurate and I decided to end the session after more than one hour of this nonsense.
This is completely contrary to all the previous experiences which I had had with Norton programs and chat reps.
That same day I chatted with a rep about Norton Mobile security and in a matter of minutes the rep had the issue and all my questions answered and completed and I was very happily on my way without further problems. A great example of Norton's regular high standard of assistance to us users.
Cheers,
drshlomo.