Nortonのサポート画面でメールアドレスを入力すると「このアカウントはアクティブなライセンスがありません。別のアカウントでサインインしてくださいをクリックして続行するか、続行」と表示される。別のアカウントはないので、続行を押してチャットでのサポートで「チャット開始」しても画面が切り替わらない。電話でのサポート依頼するしかないが電話番号がわりません。サポートの電話番号を教えてください。
@m.toshiaki This is the best information I can gather from my side, hope it helps you.
AI Overview
For Norton support in Japan, you can reach customer service by calling 03-4477-6135. Support options for Japanese customers, including chat, are available via the official Norton Store Japan Support page. These services can assist with installation, subscription management, and technical issues.
Norton Support Japan Details:
- Telephone: 03-4477-6135
- Support Website: Norton Support Japan
- Identity Restoration Support: Available for LifeLock/ID Advisor subscribers in Japan.
AI概要 日本におけるNortonのサポートをご利用の際は、カスタマーサービス（電話番号：03-4477-6135）までご連絡ください。日本のユーザー様向けのサポートオプション（チャットを含む）は、Nortonストア日本版の公式サポートページにてご案内しております。これらのサービスでは、製品のインストール、サブスクリプションの管理、および技術的なトラブルに関するサポートを提供しております。 Nortonサポート Nortonサポート +4 Nortonサポート（日本）の詳細： 電話番号：03-4477-6135 サポートWebサイト：Nortonサポート（日本） 本人確認情報の復旧サポート：日本国内のLifeLockまたはID Advisorご契約者様にご利用いただけます。 Nortonサポート
AI gaiyō Nihon ni okeru nōton no sapōto o go riyō no sai wa, kasutamāsābisu (tenwabangō: 03 - 4477 - 6135) Made go renraku kudasai. Nihon no yūzā-sama-muke no sapōtoopushon (chatto o fukumu) wa, nōton sutoa nipponban no kōshiki sapōtopēji nite go an’nai shite orimasu. Korera no sābisude wa, seihin no insutōru, sabusukuripushon no kanri, oyobi gijutsu-tekina toraburu ni kansuru sapōto o teikyō shite orimasu. Nōton sapōto nōton sapōto + 4 nōton sapōto (Nihon) no shōsai: Tenwabangō: 03 - 4477 - 6135 Sapōto u~ebu saito: Nōton sapōto (Nihon) hon’nin kakunin jōhō no fukkyū sapōto: Nipponkokunai no LifeLock matawa ID Advisor go keiyaku-sha-sama ni go riyō itadakemasu. Nōton sapōto
SA
1 Like
Thank you very much.
You are most welcome.
SA
fwiw ~ as test:
https://support.norton.com/sp/ja/jp/home/current/contact
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Official Norton Support - Japan - phone, live chat, and a specialized portal for identity theft.
- Phone Support: You can call 03-4477-6135 for Japanese-language assistance. Support is typically available from 10:00 AM to 7:00 PM local time.
- Live Chat: For immediate help at any time, Norton provides a chat support service that can handle various technical and account issues.
- Identity Restoration: If you are a subscriber to Norton ID Advisor, there are dedicated Japan-based restoration specialists available to help with identity fraud claims.
Self-Service & Online Portals
- Official Support Page (Japanese): The Norton Japan Support Center offers troubleshooting guides for virus removal, billing, and account management.
- Cancellation and Refunds: If you need to stop an auto-renewal or request a refund for a purchase in Japan, specific steps depend on your order number (e.g., starting with AP, NP, or SY). You can manage these through the Norton Cancellation and Refund Policy page.
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For support in Japan, you can reach Norton’s customer service directly at the following phone number:
- Norton Japan Support Phone Number: 03-4477-6135
- Operating Hours: 10:00 AM to 7:00 PM (Japan Standard Time), Monday through Friday
Tips for Calling in Japan
- Language: Support is primarily provided in Japanese.
- Alternative for Billing Issues: If you’re calling specifically about a subscription purchased through a partner like au, you can sometimes manage your contract status through the dedicated au Norton support page.
- Bypassing the Account Prompt: If the phone system asks for your account information and doesn’t recognize your email, stay on the line or press the option for “Billing” (請求) or “Contract status” (契約状況). These options often route you to a live person who can manually look up your details using other information.
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fwiw ~ as test:
https://support.norton.com/sp/en/us/home/current/contact
as always, your mileage may vary
AI sources content may make mistakes