Norton22.24.8.36

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Issue abstract:

Detailed description: when i try to get rid of this so i can install new norton i purchased onlinei used all different tools mentioned and keep getting error code 111111 another installer working try again later keeps happening any help appreciated

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@royl_collins Delete all your Windows temp files, here is some information regarding how to do that in case you are not familiar with it:

AI Overview

To delete temporary files in Windows, use the built-in Storage menu or the Run dialog. Navigate to Settings > System > Storage > Temporary files to clean safely, or press Win + R, type %temp%, and delete all contents manually. Skip any files that are currently in use. [1]

Here are the step-by-step instructions for the safest and most effective methods:

Method 1: Using Windows Settings (Storage Sense)

This is the safest method as Windows automatically identifies files that are safe to remove. [1]

  1. Press the Windows Key + I to open Settings.
  2. Navigate to System > Storage.
  3. Click on Temporary files.
  4. Check the boxes next to the types of files you want to remove (e.g., “Temporary files,” “Windows Update Cleanup,” “Recycle Bin”).
  5. Click the Remove files button.
    6.Note: You can also toggle Storage Sense to “On” in the Storage menu to have Windows clear these files automatically on a schedule.* [1]

Method 2: Manually Deleting User Temp Files

This method clears out the specific cache and junk files generated by your user account. [1]

  1. Press Windows Key + R to open the Run dialog.
  2. Type %temp% and press Enter.
  3. Press Ctrl + A to select all files and folders inside.
  4. Press the Delete key.
  5. If a message pops up saying some files are “in use,” click Skip. [1]

Method 3: Manually Deleting System Temp Files

This cleans up temp files used by the Windows operating system and other system-level apps. [1]

  1. Press Windows Key + R to open the Run dialog.
  2. Type C:\Windows\Temp and press Enter.
  3. Press Ctrl + A to select everything, then press Delete.
  4. Grant administrator permission if prompted, and Skip any files that are currently in use. [1, 2]

For a quick, easy visual guide to manually clearing out your temporary user and system files:

When done use these tools to remove Norton:

SA