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Issue abstract:
Detailed description: when i try to get rid of this so i can install new norton i purchased onlinei used all different tools mentioned and keep getting error code 111111 another installer working try again later keeps happening any help appreciated
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@royl_collins Delete all your Windows temp files, here is some information regarding how to do that in case you are not familiar with it:
AI Overview
To delete temporary files in Windows, use the built-in Storage menu or the Run dialog. Navigate to Settings > System > Storage > Temporary files to clean safely, or press Win + R, type %temp%, and delete all contents manually. Skip any files that are currently in use. [1]
Here are the step-by-step instructions for the safest and most effective methods:
Method 1: Using Windows Settings (Storage Sense)
This is the safest method as Windows automatically identifies files that are safe to remove. [1]
- Press the Windows Key + I to open Settings.
- Navigate to System > Storage.
- Click on Temporary files.
- Check the boxes next to the types of files you want to remove (e.g., “Temporary files,” “Windows Update Cleanup,” “Recycle Bin”).
- Click the Remove files button.
6.Note: You can also toggle Storage Sense to “On” in the Storage menu to have Windows clear these files automatically on a schedule.* [1]
Method 2: Manually Deleting User Temp Files
This method clears out the specific cache and junk files generated by your user account. [1]
- Press Windows Key + R to open the Run dialog.
- Type
%temp% and press Enter.
- Press Ctrl + A to select all files and folders inside.
- Press the Delete key.
- If a message pops up saying some files are “in use,” click Skip. [1]
Method 3: Manually Deleting System Temp Files
This cleans up temp files used by the Windows operating system and other system-level apps. [1]
- Press Windows Key + R to open the Run dialog.
- Type
C:\Windows\Temp and press Enter.
- Press Ctrl + A to select everything, then press Delete.
- Grant administrator permission if prompted, and Skip any files that are currently in use. [1, 2]
For a quick, easy visual guide to manually clearing out your temporary user and system files:
When done use these tools to remove Norton:
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