I went through technical support and I can confirm that Norton is causing the issue. Within 5 min of rebooting my computer the system freezes. I cannot turn on an application or close out of an application, the only function is moving my mouse. I am required to restart the computer manually and then it will crash again. If I uninstall Norton (which I have for a weeks time) I do not have that issue. I have Norton installed on three other computers and they work find. It doesn't matter if I have the VPN on or off, if I have internet explorer or chrom in use, the computer freezes. Help!
Hi @R Hernandez,
Thank you for posting on the Norton Community. I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks.
-Gayathri