My Norton AntiVirus keeps crashing with a "Norton Antivirus has stopped working..." pop-up about every five minutes or so until the program will no longer open.
Here are the details of the error:
Problem signature: Problem Event Name: BEX Application Name: NAV.exe Application Version: 12.10.0.42 Application Timestamp: 5202e8a2 Fault Module Name: BfLLR.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4cf8358b Exception Offset: 10009488 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Could you also tell us if you have any software from Bigfoot Networks e.g. Killer PCI-E? A quick search shows that the conflicting module BfLLR.dll is associated with Bigfoot Networks software for a gaming adapter.
------------ MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
There have been issues with Atheros network cards and earlier versions of NIS/NAV (see here) and you might have uncovered a similar problem with your Bigfoot Killer network card. The first thing I would recommend is that you install any available updates for your Bigfoot network card drivers and see if that solves the problem.
This might also be an issue with the network monitoring feature that comes with the Bigfoot Networks software. There have even been a few cases reported in the forum where a PC manufacturer's built-in network monitoring software (e.g., Asus Network iControl, Applian Network Monitor - see Iancea's post here) caused a conflict with the NIS Smart Firewall. Since NAV doesn't come with Norton's firewall this isn't directly applicable to your situation, but the Bigfoot Network monitoring software might be interfering with backgound NAV tasks (e.g., Automatic LiveUpdate) that are trying to connect to the Symantic servers when your computer is in idle mode.
Please note that I found one reference to Bigfoot Networks in the N360 forum here, but the user stopped posting before a solution was found for their problem.
------------ MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
...and if the driver update doesn't work and you notice that NAV is crashing when you are playing a particular online game or running a specific program, you can create an exception for this program in your Silent Mode settings (Settings | General | Silent Mode Settings | User-Specified Programs | Configure). This will turn on "Quiet Mode" to suppress NAV background tasks any time that program is running. This is a setting that gamers often tweak to improve their gaming performance.
------------ MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
There have been issues with Atheros network cards and earlier versions of NIS/NAV (see here) and you might have uncovered a similar problem with your Bigfoot Killer network card. The first thing I would recommend is that you install any available updates for your Bigfoot network card drivers and see if that solves the problem.
Hi AngryJackal:
I've been doing a bit more research and I came across an article here about Qualcomm purchasing Bigfoot Network in 2011 and using their chipset in the Qualcomm Atheros Killer network cards, so my comment about an out-of-date driver could be relevant to the problem - see a recent post here in the OBS forum about crashes caused by BfLLR.dll.
If you are using the Norton Identity Safe Standalone product, could you also check the extension in your Firefox browser (Tools | Add-ons | Extensions) and confirm that you have the latest v. 2014.5.1.4 of the Norton Toolbar for Firefox 24 - see Mohan_G's post here.
------------ MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
Just wanted to let you know that I installed the latest driver for my Bigfoot network adapter an hour ago. We'll see if that fixes things. So far so good.
My Norton AntiVirus keeps crashing with a "Norton Antivirus has stopped working..." pop-up about every five minutes or so until the program will no longer open.
Here are the details of the error:
Problem signature: Problem Event Name: BEX Application Name: NAV.exe Application Version: 12.10.0.42 Application Timestamp: 5202e8a2 Fault Module Name: BfLLR.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4cf8358b Exception Offset: 10009488 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789