Yesterday while on the administrator account on my computer I recieved a message that Norton Safety minder had downloded and update and I should click ok to install and this would reboute my computer. I was in the middle of something so I clicked on the X to close it. It procceded to install and then gave me a message that the instulation was succesful. immediatly after the message was gone I noticed that NortonFamily and Safety minder had been completely removed from my computer. I rebooted manually to see if it world reappear but it did not. It does not even show up in the Add/ Remove programs list. I tried to re-install it but durring the process it keeps saying that a different version of Safety minder has been detected and is being removed. It attempts to remove the other version for a while and then gives me a error message and says that instulation is not successful. I am wondering if anyone else has this problem or if it was some sort of worm or trojen that I recieved. I am currently using windows xp sp2 and Norton 360. I have scaned my computer with no viruses detected.
jegg,
It sounds as if the automatic update failed, in fact it sounds from your description that uninstall failed.
Is it possible for me to have a remote look at your system? Please send me an email (it's in my profile) of when a good time may be.
Matt
jegg has described exactly what I experienced 2 days ago also - now I cannot install the latest version because of the previous version, which isn't there to uninstall!
Please advise on a fix soonest.
smartcall
Hi smartcall,
We would like to setup a remote desktop access and see what's going on. You're welcome to send me a private message or an email for details. You can find my email address at http://community.norton.com/norton/profile?user.id=15038.
Thanks,
Katie