I have two Macs running Lion. On each, very frequently when I am using Firefox I receive the message "The NortonInternetSecurityBF plugin has crashed" If I click "Reload Page", it usually crashes again, often in a matter of a few seconds. Any ideas on what's causing the problem, and what can be done about it? Thanks for your replies.
<script id="ncoEventScript" type="text/javascript">// function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>Hi boneman,
Sorry about the problem. Can you please brief about the instance of crash? Does the crash occur to specific website access?
I have the same problem, running OS-X Mavericks and Firefox 25.0.1. It does not seem to occur in specific sites, but happens all the time.
It already happened in the previous version of Firefox.
<script id="ncoEventScript" type="text/javascript">// function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>I've checked the plugin in Firefox and it reports to be NortonInternetSecurityBF 2.6.1 with BrowserFramework 1.7.0.
Can you please list if you have any extensions on Firefox being installed. We weren’t able to reproduce it successfully.
I'm trying to send you a pdf file with screen captures but I get the error message "the contents of the attachment doesn't match its file type." Could you please help me?
Thanks.
<script id="ncoEventScript" type="text/javascript">// function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>I just sent you a private message on the posting the screenshot.
I'm having the same problem with the same version of those components.
<script id="ncoEventScript" type="text/javascript">// function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>I'm not sure if this information will help. Got it in Console:
MacOS/libmozglue.dylib
com.symantec.NortonInternetSecurityBF 1.7.0 (37) <DFDBBC6C-6C95-9655-6820-C65B6161BA1C> /Library/Internet Plug-Ins/NortonInternetSecurityBF.plugin/Contents/MacOS/NortonInternetSecurityBF
com.symantec.NortonSafeSurfing 2.6.1 (40) <C54C5793-23E5-B022-6646-FAD23606C686>
<script id="ncoEventScript" type="text/javascript">// function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>
Copy of Mozilla crash report attached.
<script id="ncoEventScript" type="text/javascript">// function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>
Hi, Haridharan,
Any news about NIS BF crashes?
All the best,
Ney Serrao
<script id="ncoEventScript" type="text/javascript">// Allfunction DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>
I still have the same issue and I've not heard from Norton for a long time. Could you please inform if there's an investigation going on or if Norton has given up?
Thanks a lot.
Any news? This issue was first reported one month ago and there is no solution up to now. We don't hear from Norton since Nov. 20th.
<script id="ncoEventScript" type="text/javascript">// function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>
I uninstalled and reinstalled and it seems to have fixed it.
Please tell me exactly what you have uninstalled and reinstalled. I'm having NortonInternetSecurity BF crashes since many time ago and Norton seems to have left this matter behind.
Thank you.
<script id="ncoEventScript" type="text/javascript">// function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>
Hello neyserrao,
We are sorry for the inconvenience. I'd like to get some more information from you about these crashes.
Are there any websites in particular where you see these crashes often ? It will be really helpful if we could get this information.
Thank you,
Harsha
I am running Mac OS Mavericks (10.9.1) on a MacBook Retina, and when I use Firefox (26.0) I keep getting that error message: NortonInternetSecurityBF has Crashed ... As far as I can saym there is no particular website linked to this error: happens all the time ... AND looks like I'm not the only one experiencing this problem! It's really annoying!!! Any solution???
<script id="ncoEventScript" type="text/javascript">// function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>
<script id="ncoEventScript" type="text/javascript">// function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>Once again I apologize for the inconveniece. I've asked some of our engineers to try and reproduce the issue in house.
However, should you come across a pattern or a list of websites that cause the crash please let us know. Thank you!
In reply to your question: while the crash occurs with several websites, i noticed that it occurs regularly when I open Facebook.
Btw, when I connect to Norton Community with Firefox:
- I first receive a message stating that Firefox has blocked some of the content because it's not safe (further information states that: This website does not supply ownership information; and that the connection is only partially encrypted), and then gives me the choice of allowing that content;
- moreover, Firefox gives me a second warning, stating that NortonInternetSecurityBF is enabled on your site and asking whether I want to continue allowing the plug-in or block it
There clearly seems to be an issue between NortonInternetSecurityBF and the Firefox 26.0 security system
<script id="ncoEventScript" type="text/javascript">// function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); }; // </script>Hello, Harsha
Unfortunately I can't identify any pattern that could help you to reproduce this issue.
It doesn't seem to be associated with visiting specific sites. Now I'm using Firefox 27.0 and it still occurs.
Best regards,
Ney