Norton's 360, 2.0 Still getting trojans and virus' :-((

Hello, I'm a newbie, but very happy to have found this forum!! 

I dont know what I am doing wrong, and have been to symantec's various sites, but I have trojans, virus', spyware, and God knows what else...can anyone help me?  I wanted to re-install my Norton's, but was told I would probably lose my subscription (244 days left of my subscription), if I did.

Is this a common problem?

 

Thank you in advance for anything that can help me resolve this problem.

 

Hope you're all having a good day.

 

Diane

 

 

[edit: This thread was reposted in the Norton 360 section, click here.]

 

Message Edited by Allen_K on 12-14-2008 07:52 PM