Norton's AutoDetectPkg.exe program is broken and needs fixing

Norton Security | Norton Internet Security
1

I would like to report a bug in the Norton program AutoDetectPkg.exe, digitally signed September 3, 2011, 8:17am, and distributed worldwide from the

 

http://updatecenter.norton.com website.

This program is part of Step 1 of the process of upgrading to NIS 2012 from that website.  When I access http://updatecenter.norton.com I get a box with a link entitled "Update Me Now", which states,

 

" Click on "Update Me Now" so we can automatically detect your installed Norton product and provide the latest version.

 

 

UpdateMeNow.JPG

 

 

When I click on this link, I arrive at Step 1 of the update process, where the page says,

' The Norton Update Center is now downloading a small, secure program called "AutoDetectPkg.exe". This program checks for installed Norton products and automatically guides you to the correct product download page with further instructions '

 

It is this program, AutoDetectPkg,exe that is not working correctly.

When I save this file to my computer as instructed (Step 1) and then proceed to (Step 2)  "Execute the application from the downloaded location", the program executes but when it finishes executing it displays the following screen, saying,

 "No Norton product was found ... We're sorry but we were unable to find a Norton product on your computer."


AutoDetectPkg No Norton Product Was Found.JPG

 

However, my computer came pre-installed with NIS in 2009 and I have had NIS licensed continuously since the initial trial period and I now have over three months remaining in my current subscription. Everything is running and is up-to-date.

My computer has 101 currently installed programs that are displayed in the Add or Remove Programs section of the Control Panel, among which you can clearly see NIS 2011 as one of them.  In addition, my C:\Program Files folder has a folder for Norton Internet Security, with 18.6.0.9 version installed.  Furthermore, my NIS 2011 is running continuously on my computer.

Nonetheless, Norton's AutoDetectPkg.exe reports that it is unable to find a Norton Product on my computer.

Thus, I would like to know how to make a formal bug report to Symantec and receive a tracking number so that this bug is fixed. Clearly, if Norton cannot find NIS 2011 among the 101 programs that are installed on my computer, then there must be a problem.

Please note that I am not requesting any assistance in finding a workaround to this bug or for discovering alternative ways of accessing a download for NIS 2012.  What I I wish to do is to report an obvious bug in a Norton program, and I would like to know what I have to do to make such a report and to see that this bug fixed as soon as possible.

Thanks,  RichD




2

Hello RichD

Your Topic looked lonely on page 4 so....,

Have you considered ~ Feedback from UI

Have you considered ~ Live Chat .... maybe if you ask, they will escalate and Symantec will call you re this issue.

 

 

3

Hello bjm_

 

Thanks for sending a reply and for helping float this topic to the top again.  Sometimes when the tide goes out a topic will seem to disappear into oblivion, never to be seen again.

 

Cheers,  RichD

4

Hi RichD

Afterwards, I realized if you send feedback.  You can post your Community Topic URL within the body of the feedback form.  Your Topic is so well presented... point to it in the feedback form.  I don't have a clue how quickly Symantec responds to feedback.  When in doubt go directly to the top.  Chat seemed reasonable.  

My Chat sessions have been as good or bad as the rep/tech assigned. 

I've had unsatisfactory Chat sessions and simply, immediately launched another Chat session with satisfactory results.   I have requested escalation with good & bad experience.  Depends on the rep/tech assigned as you know.

Cheers

bjm_

(non author bumping is frowned upon...but, a little goose :smileyhappy:)