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Issue abstract: nortonui.exe is using my GPU
Detailed description: nortonui.exe is using my GPU
Product & version number: 26.1.10738 (build 26.1.10738.966)
OS details: Windows 11
What is the error message you are seeing? No Error. nortonui.exe is using my GPU
If you have any supporting screenshots, please add them: N/A
Hello @PIRABAKARAPANDIYAN_P
According to my search from the Norton support page, It appears you’re experiencing high GPU usage from . This could be due to outdated graphics drivers or potentially coinminer malware. Updating your video graphics drivers is a crucial first step to resolve this issue. Additionally, running a full scan with Norton and ensuring your definitions are up-to-date can help detect and remove any malicious software that might be causing the high GPU usage.nortonui.exe
Update Video Graphics Drivers
Outdated video graphics drivers can cause various issues, including high GPU usage by applications like Norton. Updating these drivers ensures your system is running efficiently and can resolve performance problems. This step is applicable for Windows users.
Check for Coinminer Malware
High GPU usage, overheating, and slow response times can be indicators of coinminer malware. These malicious programs use your computer’s resources to mine cryptocurrency without your consent. Norton products are designed to protect against such threats.
Reinstall Norton (Windows)
If updating drivers doesn’t resolve the issue, reinstalling Norton can often fix persistent problems where the application isn’t functioning correctly. This ensures a fresh installation of the software, potentially resolving any corrupted files or configurations.
Update the Video Graphics Driver
Action: Press the keys to open the Run dialog box. Windows + R
Tool: Windows Run dialog box.
Details: Type and press Enter to open Device Manager. devmgmt.msc
Action: In the Device Manager window, double-click on . Display adapters
Action: Right-click on your HD graphics card and select . Properties
Action: On the tab, check if the graphics card driver is outdated. Driver
Action: If the driver is outdated, download and install the latest version from your graphics card manufacturer’s website (AMD/ATI Radeon HD, Intel HD, or NVIDIA).
Action: Restart your computer after updating the drivers.
Run LiveUpdate and Full Scan
Action: Open your Norton device security product. If you see the My Norton window, next to Device Security, click . Open
Action: In the Norton product main window, double-click , and then click . SecurityLiveUpdate
Action: Run LiveUpdate until you see the message, “Your Norton product has the latest protection updates”.
Action: Exit all programs and restart your computer.
Action: After restarting, open your Norton device security product again.
Action: In the Norton product main window, double-click , and then click . SecurityScans
Action: In the Scans window, select and click . Full ScanGo
Reinstall Norton
Action: Download the Download and run the Norton 360 Remover tool for Windows from our website.
Tool: Norton 360 remover tool
Details: Save the file to your Windows desktop.
Action: Double-click on
Action: Read the license agreement and click . Agree
Action: Click . (You may see a button if your Norton product is from a service provider). Remove & ReinstallRemove
Action: Click or . ContinueRemove
Action: Click . Restart Now
Action: After your computer restarts, follow the on-screen instructions to reinstall your Norton product.
If you need to reinstall Norton, go to the page below to download the Norton 360 Remover tool
We’re looking for volunteers who are experiencing this issue and are willing to help us by sharing additional diagnostic data. Please reply if you’re interested. Thank you in advance.
@PIRABAKARAPANDIYAN_P Could you please provide a screenshot of what is shown in Task Manager when you open the Norton UI? Below is what I see my side:
SA
