Not able to download PDF files from Internet

Norton Security | Norton Internet Security
1

Hello-

 

I have Norton 360 and just upgraded with the little update that came out and now I can no longer download PDF files from the internet. I can access the internet without any problems but when I click on a PDF download I will get taken to a blank page that says done on the bottom but no download comes up. There is also no little icon that comes up that says anything was blocked. Any solutions?

2

When I am on a website and there is a manual to download and I click download it opens another page and nothing happens. I know the file is safe and able to be downloaded because I did it on my work computer and it opened very quickly into the PDF Adobe file but nothing happens on my home computer and that started after the 360 update

3

First, I would check the settings in your PDF program and browser to see what each is configured to do with a PDF file.  The behavior you describe does not sound like the result of a Norton action.  What PDF application are you using and which browser?  Does this happen with all PDF files on different sites, or is it one specific website causing the issue?

4

Moved to own thread for better exposure.

5

It has to be the result of the upgrade. I was able to download and open Adobe PDF files from website before and now I am unable to do this. It started right after the norton upgrade was completed.

6

We still need the information requested by SendOfJive.  Without the answers to his questions, we are limited in our responses. 

7

Hello-

 

I have Norton 360 and just upgraded with the little update that came out and now I can no longer download PDF files from the internet. I can access the internet without any problems but when I click on a PDF download I will get taken to a blank page that says done on the bottom but no download comes up. There is also no little icon that comes up that says anything was blocked. Any solutions?