Not able to see Backup Sets in the webpage due to CDN 404 errors

Norton Security | Norton Internet Security
1

Check out this poor form from a development standpoint.  Most of the CSS and JS generates a 404 error, images attached which stops page content from being displayed.

URL's affected are all of the URL's from https://static.nortoncdn.com/static/nspwebspa  .  No content is being loaded from this location.

 

Clearly there is a problem there.  I tried to get in contact with Support but he tried closing all my putty sessions because clearly his script says he must close everything and that is not going to happen, I have too much work to do (clearly not enough to stop me ranting here).  Does anyone know how I can report this to the correct people who know what they are doing and not just following a bouncing ball?

Thanks

2

Thank you for the confirmation. 

3

Yes. Working for me too. 

Thanks.

 

4

Cloud Backup > View Backup Sets  - appears to be working as normal
View All Backup Sets Online  - appears to be working as normal
 

5

Hi,

We have resolved this issue. Could you please check and let me if the fix worked? Thank you. 

-Gayathri

6

Hi,

Thank you for reporting this. I will take a look at it, and get back to you when I have updates. Thank you. 

-Gayathri

7

FWIW ~
Chat:    I am escalating your case to our senior team and I would request you to wait for 48-72 business hours so that our senior team can get back to you to get this issue fixed for you.

Chat:    Please do not worry. I will escalate your case on high priority to get this issue resolved for you as early as possible.

 

8

I also did the flushdns and the My Norton page still blank. I have asked a mod to escalate this to the team responsible for the web site.

 

9

Microsoft Windows [Version 10.0.18363.959]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ipconfig/flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\WINDOWS\system32>netsh winsoc reset

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


C:\WINDOWS\system32>netsh int ip reset
Resetting Compartment Forwarding, OK!
Resetting Compartment, OK!
Resetting Control Protocol, OK!
Resetting Echo Sequence Request, OK!
Resetting Global, OK!
Resetting Interface, OK!
Resetting Anycast Address, OK!
Resetting Multicast Address, OK!
Resetting Unicast Address, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting Potential, OK!
Resetting Prefix Policy, OK!
Resetting Proxy Neighbor, OK!
Resetting Route, OK!
Resetting Site Prefix, OK!
Resetting Subinterface, OK!
Resetting Wakeup Pattern, OK!
Resetting Resolve Neighbor, OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , failed.
Access is denied.

Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Restart the computer to complete this action.


C:\WINDOWS\system32>

=========================================

peterweb:
Did the flush dns work for you?

https://my.norton.com/extspa/backup = remains blank page

png_7307_0.png

as always, your mileage may vary

10

Did the flush dns work for you?

 

11

FWIW ~ Chat Support....just now..... comments .... if you need to Restore Files 

Chat:      In the Norton main window, double-click Backup, and then click Restore Files.
Chat:      In the Restore Files window, under Restore From, click View All.
Chat:      Click a backup set, and then click OK.
Chat:      In the Restore Files window, under Files, click Browse for Files and Folders.
Chat:      Select the files that you want to restore, and then click OK.


12

FWIW ~ Chat Support....just now..... comments 

Chat:      Okay, I have checked the error, please use the following steps to resolve this error.
Chat:      Press ‘Windows’ button and type ‘Command Prompt’. Right click on ‘Command Prompt’ and then click on ‘Run as Administrator’.
Chat:      The command window will open. Type ‘ipconfig/flushdns’ and press enter.
Chat:      Then type ‘netsh winsoc reset’ and press enter.
Chat:      Then type ‘netsh int ip reset’ and press enter.
Chat:      Please restart the PC.
Chat:      The error you are facing will be resolved by following these steps.

13

I just tried to view the backup sets on My Norton and see the same as you. 

Time to escalate this. I'll notify mods.

 

14

FWIW ~ with my uBlock Origin disabled -

https://my.norton.com/extspa/backup

as always, your mileage may vary

15

Try disabling any ad blocker extension in your browser. I found I had to disable Ad Block Plus to access the backup sets and some other features on Norton web pages.

 

16 
https://my.norton.com/extspa/backup

png_7299.png

17

FWIW ~ 

https://status.norton.com/

18

FWIW ~ Me Too

https://my.norton.com/extspa/backup