I have Norton Online Family on my home computer. I am having difficulty with my children's time limits. The first child gets blocked at 9 pm even though I uninstalled and reinstalled and changed his time limits and blocked time to start at 11pm. (He doesn't get any warnings either that his log in will be blocked - no 60 second message either.) Even with those changes and they are clearly seen in his settings on the computer, Norton Online Family blocked him at 9pm tonight. He didn't reach the amount of time for his time limit either. My other child is blocked at 9pm and hers is still available for her to be on the computer now and it is 9:26. I can't find any way for me to get the time back for my first child and I wanted it to be unblocked for him to finish his homework and I couldn't find anywhere to unblock him. He had to wait until 7 am to get the computer unblocked and complete his homework ( on numerous occasions) in the morning even though I have changed his time limits and time in the settings. He is not an administrator. Why are both settings for both children not working correctly????