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Issue abstract: not allowing me to use my own pc
Detailed description: I am a online gamer and norton is not allowing me download new games or run certain programming
Product & version number: norton family 360
OS details:
What is the error message you are seeing? firmware and malware , nortons, but norton option for me to select will not allow me.
If you have any supporting screenshots, please add them:
@Jarvis_Thomas
-What is your OS and version/build?
AI Overview
To quickly check your Windows version, press
Windows Key + R, type winver, and press Enter. This opens a dialog box displaying your specific Windows edition (10/11), version, and OS build number. Alternatively, go to Settings > System > About.
Fastest Ways to Check Your Windows Version:
- WINVER Command (Quickest): Press
Windows Key + R, type winver, and click OK.
- Settings Menu: Open Settings > System > About. Your version is listed under “Windows specifications”.
- Search Bar: Type “winver” into the Windows search bar and press Enter.
- System Information: Type
msinfo32 in the Start menu to see detailed system specifications, including OS name and version
-What is the version of Norton you have installed? **** PLEASE NOTE this is a screenshot from an older version, the location is still the same in the current version**
-Please elaborate on this statement: “What is the error message you are seeing? firmware and malware , nortons, but norton option for me to select will not allow me.”
**Are you getting malware detections and files being quarantined? If so please post a screenshot of what is logged in Norton History for us to review for you.
SA
Is your device being monitored by Norton Family? If so, are you the administrator of the Family feature? It sounds like Family monitoring may be blocking your access to websites the administrator does not want you to access.
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