Not getting notifications

Archive
1

I have been using Norton Family for a few years, recently I have stopped getting notifications consistently on my phone when my kids ask to allow a site or for more time. The requests are there in the NF app, but I am not getting notifications with the request. Sometimes the request will come in hours later, sometimes not at all. My notifications for NF are allowed on my android phone, and I have not changed any settings recently. Please help. Thanks.

2

Thanks for reporting the issue, it is fixed and released to Prod with a staged rollout. You will get the update in a few days.

3

I am still not getting notifications. I responded to the private message. Please help.

4

Hi 

I have a same problem : please help me 

 

5

Hi,

We analysed our backend logs and need additional details, I have sent you a private message. Please check.

Thanks,

Norton Family Team

6

I have tried deleting and reinstalling the app and it is still not working. I don't get notifications when my kids send a request to access a website, or to add more time, but I do get notifications regarding the installation of new apps, or  the deletion of an app.

 

7

Hi,

Thanks for reaching out to Norton Family Forum. We have sent you a private message. Please check.

Thanks,

Norton Family Team