I am a long time user of Norton Family online. It had worked great for the last 2 years until about the end of last year. I cannot get my 2 existing kids laptops to monitor at all. All web sites are open even though it states Norton Family Enabled. These are accounts that had work perfectly for 2 years on the same window 7 laptops. I have tried completely uninstalling and reinstalling many times with many reboots between. I have removed the devices through Norton online website and they get recreated correctly when reinstalling. I am current running version 2.6.0.52 of the Norton client. I have no parental controls enabled in windows 7. I do have it working correctly on a windows 8 desktop. I read through the forum messages and see no troubleshooting technics to solve this problem that seems to be very common in the last 3 months. As you log on to the computer the little Norton popup window comes up indicating this computer is being monitored, but you can go to any internet site no monitoring what so ever, The only peculiar thing I see is when installing a window comes up after updating my settings that an error occurred updating your settings. I also am prompted to log in many repeated times when updating settings but my devices appears to get registered with the correct accounts on Norton online, but no monitoring on these 2 laptops with no indication of a problem. Please help!