I have a P4 2.6MHz computer running with Windows XP Professional, service pack 3. I have installed a Smartlink 56K modem(voice, fax and data) on Com3. It is a Class 1 internal modem using TAPI PORT mode. I have installed the english version of WinFax Pro Version 10.04 software. The update patch 10.04 updates version 10.03. I have not received any error messages either during installation or operation.
The Status dialog box comes on the screen and the word "Answering" appears within the dialog box. I get an intermittent "beep" sound but nothing comes through. No entry appears in the Received Log. Other than a telephone, there is nothing else attached to the telephone line.
I have tried the number of rings set to answer a call at three and four. Neither make a difference. I have tried to receive faxes from three different fax machines all with the same unsuccessful results. I am able to send faxes successfully including faxes by email.
I have tried other fax software to test the modem for sending and receiving with full success. I have uninstalled both the Winfax software and the modem and then reinstalled each checking the Winfax settings several times and can see nothing unusual or problematic. At no time do I get an error message. The drivers for both are current. I am at a complete loss as to why the software is not receiving faxes as it should.
Any help with this problem is most welcome.
Bill