Not working notification properly

Hello

in norton family system , don't work notification to e-mail.

If I try,  on my son laptop with norton family client, visit bloked sites, in "Alerts" this action displayed, but I don't received any message to my mailbox.

I check spam, I try add any other mailboxes in "Manage House Rules - (Notify)", I try add gmail to, but without effect.

Please help, why I can received activity my children on internet to my mailbox.  (from start using norton family, all notification woked, but today is fail).