Not Working Properly

My son just got a laptop that is a part of his school.  They are running on a server environment at school with Vista OS.  They are also running Symantec Endpoint as antivirus.  When the laptop comes home he connects to the home network to do school work, surf, etc.  I installed the software and configured it. It saw his account and I thought it was OK, but he has been using it a lot the last couple days and I see no activity in the logs.  I also do not see the tray icon.  I checked and the software is still there. Help?  Thanks

I thought it was engaged, but it appears not.  I will try it.  Thanks.

The system appears to have a mind of its own. I ensured that it was showing on, but later I again see him on the machine and see no information. I check and it is off. I again put it on and again update settings. Now yesterday, he is on past hours, I look at the settings this morning and the computer is listed with the other profiles, but his is not listed and the settings say Alex is not protected. Something fishy here. Thanks

Strangely the profile appeared again and I have re-enabled it an again updated the settings.  Anyone have similar expierences?  Thanks

Hi GPerera,

 

Please make sure your son doesn't have the administrator rights on the PC that is being monitored.

 

Thanks,

Katie

Hi, he does not I just checked again and it was off for his account.  It appears to go on and off at will.  Any advice?  Thanks

GPerera,

 

Please read the Private Message I just sent you when you get a chance.  You could access this message by clicking on the icon_notes_mail.gif icon in the upper right hand corner of the page.

 

Thanks,

Katie

 

What version of symantec endpoint antivirus is on the computer. Norton Safety Minder may not be compatible with some other symantec products.

 

Do you have any logs indicating activity from that machine at all?

 

 

Hi. I just intalled this program on my computer that is shared with my 4 kids. I created log ins for everyone. I wanted to test things out so I went on my daughters side and searched for porn and such. Nothing stopped me from viewing all kinds of things and entering into those websites. Also, it doesnt show any activity for her at all. I have read the other posts and all my settings seem to be correct. I’m not sure what I am doing wrong… Please help. 

Hi kbnamon,

 

Looks like you posted the same message in another thread too.  Please check this thread to follow up.

 

http://community.norton.com/norton/board/message?board.id=OnlineFamily&message.id=1466#M1466

 

Thanks,

Katie

My son just got a laptop that is a part of his school.  They are running on a server environment at school with Vista OS.  They are also running Symantec Endpoint as antivirus.  When the laptop comes home he connects to the home network to do school work, surf, etc.  I installed the software and configured it. It saw his account and I thought it was OK, but he has been using it a lot the last couple days and I see no activity in the logs.  I also do not see the tray icon.  I checked and the software is still there. Help?  Thanks