I've had Norton Family Premier for about 10 months and my membership is up for renewal in a couple of months. Unless I can get these recurring problems resolved, I will have to look for another solution. Here is the litany of issues that are constantly ongoing:
1. Logging onto the Norton Family application on my Android frequently results in an error message about not being able to reach Norton's authentication services. In fact that has been happening all night tonight.
2. I finally got logged in, and both of my child accounts say "There are no devices associated with the child." Really?
3. For 10 months, I have not ever been able to see ANY activity, video, or social networking tracking for 1 of my children. Why? The other one is working just fine. This kind of defeats the purpose of having this application which I paid for. It should be noted that while apparently according to NF there are no devices associated with my child, and no activity tracking whatsoever, the "time limits" seem to work just fine on the computer.