I am being bombarded by Norton notices that my card on file has expired and my service will not be able to renew. This started about two months ago. I have checked the dates of all my card on file against renewal dates and nothing is expired. The "New" Norton/Life Lock web site sucks. Unlimited marketing but little to no actual support. I suspect when they merged accounts they screwed something up but I can not identify where and since there is no direct link to support for this question I am asking the community if anyone else has seen a decline in support services since the merger. If so, what did you do about it?
From My link above, I am taken where I can choose different options. Clicking on any option or none, you can scroll down to I still need help. That will ask you to sign into your Norton Account. Then you will be offered different support options. Scroll down to Chat or Phone and then follow the directions to access support.
You made my point. If you go to the link you provided it only has canned options for support response. None of which actually provide an avenue to contact a person or address accounting issues. If you select the Account Management Tab (a logical source for this type of issue) it takes you to another canned set of questions. It is clear they are attempting to minimize contact with actual support personnel. For AV services I am okay with that, but not for a service like LifeLock.
My request for this forum was not to solve my problem but to ask if others have seen a dramatic decline in the quality of support since the merger.
My 20 years of cybersecurity experience says there is a slight possibly a hack has occurred and someone is attempting to use a canceled credit card number to activate services for a device that was removed long ago. Simple question for Norton but if I am unable to contact a real person for AV, what happens if LifeLock raises an alarm? I pay LifeLock a lot of money annually for myself and extended family. I am not willing to take that risk.
This message indicates that Norton already tried to renew you subscription and failed because of something in your billing information.
There is no one in the forums that has access to your account information, so you will need to contact support. How did you try to contact Norton Support? Try this link for chat or phone... www.norton.com/contactcs
