Now I'm told that Ghost 15 won't boot in a machine with SATA III drives...?!?!?!?!?

Hi again, everybody,

 

In my last thread:

 

http://community.norton.com/t5/Other-Norton-Products/Since-when-is-Ghost-15-unable-to-restore-a-C-drive-image-to-a/td-p/750656

 

I described wasting hours upon hours on the phone with a "Senior Technician for Ghost" who advised me that my computer won't recognize either the factory Ghost CD or my Custom SRD as a bootable disc — even though the BIOS is set to boot from the CD/DVD drive first, and even though the computer will boot from (for example) the Windows OS reinstallation CD without any problem — because Norton Recovery Discs won't work in a Windows 7 Machine that has more than 4GB of RAM.

 

[I pointed out to him that both Norton discs properly gave me a "Press any key to boot from this disc..." prompt on a 32-bit WinXP machine with only 3GB of RAM]

 

---------------------------------

 

So today, I just got off the phone with "Darren," who claimed to be the "supervisor."

 

"Darren" now tells me that the Norton recovery discs won't boot on my machine because the hard drives are SATA III drives.

 

This gets weirder and weirder with every call.

 

How can it possibly be that the recovery disc won't work on a SATA III-based system?

 

It's bad enough that Norton is still basing its recovery discs on WinPE 2.1, and that it requires the user to hunt down 32-bit drivers for 64-bit systems . . . but I could find no mention on the packaging or on Norton's website about Ghost's inability to restore images on SATA III-based systems.

 

I'm now on hold waiting for yet another supervisor.........

 

Has anyone heard of THIS bit of insanity?