NPE Boot scan didn't show results screen

[c9637m]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Left scan running and returned to rebooted W11 screen.

Detailed description: Learned files s/b in user\app data\local\Norton. Was yesterday, can’t find today. Then, how to read?

Product & version number: Norton 360 Premium v.24.12.9725(build 24.12.9725.897)

OS details: 23H2

What is the error message you are seeing? None

If you have any supporting screenshots, please add them: None

[bjm]

@c9637m

NPE Boot scan didn’t show results screen
Learned files s/b in user\app data\local\Norton.

Hello @c9637m
Rootkit Scan
AppData\Local\NPE

as test:

Download and run Norton Power Eraser - Free virus and malware removal tool for Windows here

Norton Power Eraser uses aggressive methods to detect threats, and there is a risk that it can select some legitimate programs for removal. You should carefully review the scan results page before removing files.
Norton Power Eraser Tutorials for Windows here

@c9637m

Then, how to read?

Norton reads…
Did Norton request you run Norton Power Eraser?
Did Norton request Logs?

[bjm]

Hello @c9637m
Please post progress