NrNR doesn't work

Using it for windows 10, NRnR doesn't work, windows 10 upgrader doesn't work, operators are too busy helping other customers, confirmation for email to get on forum sent three times, Norton security does not startup, windows keeps asking if I want to use windows firewall or Norton, cant uninstall the product to get a fresh copy this will be my last time I use Norton when my subscription runs out.  What are you programmers doing?