Nrton Family isn't blocking "blocked" sites and is only recording some activity

I have installed Norton Family, spent absolutely hours trying to configure this program and I am getting these problems:

- If I set up a young child account it will block facebook, but not block porn sites.

- it only seems to be recording visits to google and facebook.  I have visited numerous websites to check it is recording usage and it still only records visits as being to Google.

- I have set specific sites to be blocked.  It does not block them.

- I have tried using iExplorer and Firefox to see if it was a browser issue.  Makes no difference.

Please help!!!!!!