I purchased NS Premium 10 device to replace multiple Norton products on about 8 devices - 360, Security etc on Win 7, 8, 10 and a few macs.
After numerous tech chat sessions - with repeated attempts by their remote techs trying every trick in their book - un-installs, re-installs, trial installs then activation, activation repairs, dns flushes and new dns settings etc. Nothing at has worked - thankfully I stopped them before they remotely reformatted my hard drives!
Your techs have claimed to escalate the issue multiple times, and went so far as to schedule and promise call-backs from "specialists" (most recently 4/8/16 at 9:30pm PST), but your team have never followed through, never attempted to contact me at the scheduled time, nor has anyone apologized for keeping me waiting on a Friday evening or for blowing me off altogether.
This release is a failure due to its inability to activate following upgrade or fresh install, your unpreparedness to manage the thousands of user complaints and issues on the same issue - and the saddest part is you treat customers such as me like shit, and you've apparently got no plans or statements posted outlining how you plan to remedy this widespread problem with your product.
What an embarrassment.
Please either resolve the matter once and for all, renew one of my array of Norton product subscriptions at a reasonable price, or refund my purchase or risk losing not only my personal account - but that of my 100+ user company as well to one of your competitors - by the end of this weekend.
I'm a loyal and longtime Norton user that's at the end of my rope - I've been more than patient but this is simply beyond acceptable.
I hope someone in a position to actually fix this at least sees it before you lose my business.
Respectfully,
~g