The problem is still there. I have tried every uninstall / reinstall combination presented to me by Symantec employees. Nothing works. The NRT cannot remove the program because there is a WinFax Pro program that it detects; this program is not even defined on my control panel and is not even a Norton product. Norton Internet Security works (I have uninstalled it and reinstalled it), but NSM does not. I have two options at this point:
1. Different product (money)
2. Completely wipe computer memory with restore disk and start from scratch (several hours)
Is the problem that NSM is a "free" product? Do I need to get the "preimer" version in order to get a functioning product?
Please advise.