I am running windows 7 enterprise 32 bit on my work laptop, running the latest version of NSM.
I updated my account to remove "entertainment and music" category as blocked category (unblocked this category) for a user to test some websites.
I kept trying to update the house rules and kept getting a message saying "an error occured while updating your Norton Safety Minder rules." (in the popup window)
I viewed the house rules for the user and noticed the aforementioned category remained blocked. I tried to edit the accounts from the NSM application. When the login screen appeared, I entered the email/password and received the following error message:
"unable to authenticate as certificate check failed"
I tried this repeatedly with the same results. I know the email and password are correct because I tried the same repeatedly on the onlinefamily.norton.com site and successfully logged in each time.
Is this a UAC issue?
Any ideas/suggestions?