NSW Basic Running on 64 Bit Windows Ultimate

Having some issues with this program which is installed on both a notebook and desktop running the aforementioned OS

 

One button check freezes toward the end of the scan forcing me to close and losing all the scanned info. When I try to start it or almost any other application, it tells me that it is still running, preventing me from going further unless I go to shut it down in the Task manager processes or If I restart the computer.

 

Thoughts?