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Norton Disk Doctor (NDD) is compatible with Vista. I have a couple questions for you:
How did you set up your drive? Did you set up all partitions first before installing XP and Vista or did you let Vista set up it's partition?
At what are you seeing the pop-up box you are referencing? Is it right after POST? Right after the Windows Boot logo screen? At a login prompt? etc. Does this problem only happen when you have Vista installed? What is your second drive and what are the partition types for it?
Erik, Thanks for getting back to me, I'll answer your questions in order you asked them:
1) The physical drive that is encountering errors was partitioned using Windows Vista, it had to be as the same drive, when partitioned with XP gave the errors, I chose the "Fix this" route and foung I had to completely reload Windows Vista as the boot partions disappeared and I was unable to boot the PC even in recover mode
2) I receive the pop up boxes mentioned in sequence and immediately after Disk Doctor starts, as it auto starts at system boot that is when I see it most often however; if I start DD manually it happens then before the NDD splash screen comes up
3) I have 6 physical drives in my PC:
DISK0 - 300GB drive - 4 partitions
a) 10GB Primary Drive (I use it to temporarily load XP so I can boot my Vista Business upgrade)
b) 10GB Primary Drive for company data
c) 4GB Primary Drive for the system Page file
d) 256GB Logical Drive for downloaded software (i.e. Norton System Works, Norton Internet Security, etc. etc.)
DISK1 - Single Partition
a) 500GB Drive used for backing up other key areas of the system using Acronis Backup
DISK2 - 2 Partitions
a) 10GB Primary Drive Company Website testing area ready for uploading to ISP web hosting
b) 223 GB Primary Drive General Data, music files, films, pictures etc.
DISK3 Single Partition
a) 160 GB System Disc
DISK 4 - Single Partion
a) 160GB Primary Partion Personal Data
DISK5 - Single FAT partition
a) 2GB Memory stick used for SpeedBurst
I trust that clarifies your questions
Derek
I purchased System Works 2008 Basic Edition and set Disc Doctor to run against my system every reboot to verify and fix all problems
At the point it starts to run I get an error box saying:
"Error on hard disc 1: Master partition program is invalid
A bootable disc contains a small program that loads the operating system
If you are unable to boot from this disc, but want to do so, correct the situation.
Do yu want to correct the situation?"
There are 3 buttons "Yes", "No", "Cancel" with "Yes" being highlighted
I made the mistake of saying "Yes" and found I then had to reinstall Windows XP end then install my Windows Vista upgrade!!!!
Does anyone know what this message is relating to?
Does anyone know how to turn it off, as it happens EVERY time I start Disc Doctor?
Is there an incompatability between Vista Logical drive partitions and System Works?
I have a Windows Vista system with a mix of IDE and SATA1 discs varying in size from 160GB - 500GB. Drive 1 in this case is a Maxtor 300GB drive partitioned in the following ways:
Primary partition 10GB XP test drive
Primary partition 10GB Data disc
Primary partition & Page file 4GB Page file disc
Logical Drive - Rest of Disc
Thanks for answering Derek. Even after reloading Windows does this still happen? I'll need to sit down and do some testing around this to see what's going on.
Erik and Derek:
FYI ... I have the same problem, in a much simpler situation:
-Vista Business as only OS running on T60 Thinkpad with single 100Gb disk
-no auto-invocation of Disk Doctor
-I fire up Disk Doctor manually - it generates the same error Derek is seeing
(I've been in the computer business all my life, so I know enough to be skeptical, and simply CANCELed the screen - sorry Derek)
Also, when I try to diagnose the disk, Disk Doctor generate A TON of Index errors ... of which I am also skeptical, as the system is relatively new, and the drive is not messed with, though I notice that it comes installed with Diskkeeper, which i have left alone. In any case, i did try to schedule a repair, but, on reboot ... nothing happened. Vista simply started, as always. (On my old Win2K machine, when I do this, it does a disk check on re-boot, as it should.)
Sure hope you find something, Erik, as I rely on the NSW package, and Disk Doctor is an integral piece. If that proves unreliable ... how can I trust the rest?
Thank you for your help!
We're still taking a look at this, but I unfortunately don't have any progress to report. Either myself or a developer will post back to the thread.
Erik,
I also had the same error as Derek, but I started DiskDoctor manually and got the error as the first thing displayed by DiskDoctor. I replied "No" and DiskDoctor window appeared. I chose Diagnose with Fix Errors turned off (unchecked). DiskDoctor reported Partition table OK.
OS - Visa Home Premium preinstalled on Acer Laptop w/ 75Gb SATA hard drive (Simple, Basic) partitioned w/68Gb NTFS system partition and 7Gb Acer recovery utilities partition.
Spoz,
Is your drive SATA or IDE?
Spoz,
Apologies for the tardiness of the reply
Unlike you I have no problem with NSW creating an automatic CHKDSK however; it will only do this on those drives that it is unable to run in exclusive assignment mode.
I only ever get a CHKDSK run if I have ticked the "Fix Errors" box on the pop-up screen when NSW initiates and when NSW attempts to run a "Fix Errors" check on a disc that is being accessed by another program. If I do not have the "Fix Errors" box ticked I never get a CHKDSK activated
Derek
Derek,
I too am tardy ... been doing too much system maintenance of late, thanks to all this bogus disk alarm. I do have some answers, and have sent a much more detailed reply to Tony Weiss, a Symantec engineer who contacted me re. this whole mess. Here's a snapshot, and I'm sure Symantec will elaborate:
1) disk errors reported by NDD (both the original that Derek reports and the index errors I referenced) are ALL BOGUS. After finally running a chkdsk, several times, my disk comes out 100% clean, each time.
2) the no-chkdsk-on-boot issue (and, yes, rest assured, from almost 15 years of use, I do know to check the "Fix errors" flag on NDD:-)) turns out to be a Lenovo bug. I run a T60p ThinkPad, and there's a Lenovo process that starts with too much authority (to put it simply), thus locking out the disk before chkdsk gets a chance to go. A kind soul has posted a fix for this on the Web, and the fix worked 100%. Now chkdsk gets invoked on reboot as it should. (However, note again, that the NDD reasons for invoking it are ALL BOGUS.)
As a follow-on, I note that this disk ineptitude seems far wider spread ... the fragmentation-level sensor in the Norton System Doctor thinks my disk is >10% fragmented (which, if it were, i would fire myself!), yet when I run Optimize Disk, it says the disk is less than 1% fragmented, and needs no attention.
Something is VERY WRONG with how Norton is reading Vista's worldview of its disks. I only hope Symantec gets to the root of this quickly, before we're all forced to abandon ship and find something that really works. It's too important to be without this type of disk-sanity assurance.
Thank you both for your help on this issue. Our team is reviewing the data that you sent, and we will be looking into a patch to resolve this issue. We should have more information soon. Thanks again!
Another and related problem is when I answer "No" to the problem described at the start of this thread i receive another pop-up box saying:
"Error on hard Disc 1: No bootable partition was found
The partition table does not contain a valid bootable partition
If you receive the error message 'Non system disc or Disc error, correct this problem
Do you wish to corerct this problem?"
There are 3 buttons "Yes", "No", "Cancel" with "Yes" being highlighted
Help please?