W7 64 sp1
NIS 21.1.1.7
Norton Identity Protection 2014.6.4.11
Chrome 33.0.1750.117 m (Just updated from 32.0.1700.107 m)
This was the status yesterday, 2/21, posted at NIS v21 NTB fails to prompt for vault PW. Decided it should be a new thread.
02-20-2014 11:12 AM
Question on Toolbar software loading with any new version or RnR.
In the past the software for Chrome extension has not loaded automatically and I have utilized the unpack Chrome.crx method and manually loaded via the Chrome extensions panel. I received this method via this site. I noted at that time the Extensions page gave the unpacked Chrome.crx location instead of the NIS program location as the source:
Norton Identity Protection 2014.6.4.11
Symantec Corporation ...
ID: lckf...
After the revision update, the Chrome extension is still using my unpacked Toolbar .crx instead of the new one in NIS program location.
I assume it should load from the NIS program location. Should I have deleted the unpacked .crx and all traces once used? Just how should this work?
Since then I RrR'd 2x, and deleted and reinstalled without settings save. All this with ID Safe extension removed from Chrome and unpacked .crx deleted. The NTB did not install.
Thanks and regards, Charles