Using Norton Utilities 16.0.1.7, engine 5.0.0.5. Suddenly for about a week the dashboard is frozen at "0" and won't change no matter which steps I complete to improve health. Also the list of steps to improve health does not change after performing a listed step. Please help
Yes, I've restarted at least once per day. I am running windons 7 64 bit.
Have you clicked on again?
Yes, I've tried 1 click optimization, which then runs normally and ends without making any change to the dashboard gauge or the steps listed under "Next steps requires to achieve good system health:" Running any step under "Next steps requires to achieve good system health:" does not change the dashboard gauge value or remove the just performed step from "Next steps requires to achieve good system health:". All the possible steps/actions possible with NU 16 work as normally but result in no change to the dashboard gauge value or the listed steps under "Next steps requires to achieve good system health:". Very strange.
There has been an update to NU 16. See the announcement here.
Try the update before we go any farther.
Using Norton Utilities 16.0.1.7, engine 5.0.0.5. Suddenly for about a week the dashboard is frozen at "0" and won't change no matter which steps I complete to improve health. Also the list of steps to improve health does not change after performing a listed step. Please help
Run Smart Update and get the most recent version of the program ... I did a clean install with this and the Dashboard is working properly for me ... on Windows 8.1. Run a manual defrag!