Norton Utilities say's in the item cleaning webbrowser that I have Google Chrome installed. I don't have Google Chrome installed. I only have IE and FF. What is the matter and where can I find that Google Chrome. Not in Program Files. What is the tricker?
Hi The_Hulk,
Welcome to the forum. Let's check a couple of things.
1) From IE go into Tools > Internet Options, then select the Programs tab. Then click on Manage Add-ons and tell me what you see listed there. The Google toolbar is quite common.
2) Please see the following link and see if you have a toolbar which looks similar to this.
http://www.google.com/support/toolbar/bin/answer.py?answer=81376&hl=en
Allen
I do not know how now Google Chrome behave, but the early versions were not installed in the Program Files folders, and a lot of free program installs Chrome or Google Toolbar, like DivX. Maybe you have installed it by mistake with one of these.
If you check the Control Panel -> Add/Remove Programs list, can you see Google Chrome in the list? If yes, it is installed somewhere on your PC, and if you wish, you can remove it.
If no, it is some kind an error in NU's detection.
Please check that list, and let us know the results.
If installed it should also show up in the IE add-ons.
Allen
1) From IE go into Tools > Internet Options, then select the Programs tab. Then click on Manage Add-ons and tell me what you see listed there. The Google toolbar is quite common.
2) Please see the following link and see if you have a toolbar which looks similar to this.
http://www.google.com/support/toolbar/bin/answer.py?answer=81376&hl=en
There is no Google toolbar or Google Chrome in Manage Add-ons. There is no similar toolbar in IE.
In Program Files there is only > Google > Common > Google Updater > file GoogleUpdaterService
In Windows XP > Configuration > Software (list), there is no Google Chrome or a Google Toolbar.
Hi The_Hulk,
Thanks for the update. When you said
"In Windows XP > Configuration > Software (list), there is no Google Chrome or a Google Toolbar."
Are you referring to Add/Remove programs? If so, then no problem otherwise please check there.
How exactly is NU reporting Google Chrome? I know you said something about when it is cleaning the web browser but can you be more precise? Are you doing a Clean your Disks operation or what? What happens from there?
Something just hit me. Are you referring to the Clean your Disks screen on the Browsers tab and the list of items on the left side under Select Items to Clean?
Google Chrome Browser is listed there as things NU will clean if applicable. What does it say next to that? Mine says Not Installed.
If this is the same with yours then there is no problem.
Thanks
Allen
Are you referring to Add/Remove programs?
Yes. In Dutch it is > Start > Configuration > Software (list of add/remove programs)
Something just hit me. Are you referring to the Clean your Disks screen on the Browsers tab and the list of items on the left side under Select Items to Clean? Google Chrome Browser is listed there as things NU will clean if applicable. What does it say next to that? Mine says Not Installed.
Yes, this is it. Mine says Installed. But I have Google Chrome not installed!
Hi The_Hulk,
Thanks for the information. The following web site indicates that Google Chrome installs by default in the user directory path. Please see:
http://techie-buzz.com/tips-and-tricks/where-does-google-chrome-install-itself.html
From Windows Explorer please click on the C drive (assuming that is where windows is installed to) and search for Chrome and let's see if this finds anything.
If this does not find anything would you mind trying to uninstall the Google Updater you mentioned before? I am wondering if this could be causing the issue, though I have Google Updater and do NOT see this.
Thanks
Allen
Thanks.
Googel Updater is not in in the Softwarelist so iI can't uninstall this. I have deleted the map Google and it's subdirectory's. There are files with the name chrome in it elswhere, the name includes Modzilla Firefox. I have to place a screenshot.
Doc and Settings\Username\Loc Settings\App data\Google\ exists, but there is no map or files chrome, only Picasa.
I will restart the computer and do a chkdsk. The computer is reacting strange, very slow etc.
Hi The_Hulk,
Thanks for the update. Let me know how it looks after you run chkdsk /r and you can attach a screen shot by clicking the symbol which looks like a green tree at the top.
Thanks
Allen
It all became a disaster, Windows won't do a chkdsk and I tried everything with the help of Nucia a well known Forum.
I had no problems with my pc but after installing Norton Utilities it's a disaster. I believe Windows files must be damaged or the register is damaged. I have to restore from 15.10.2010 but there are over 3000 files made/changed since 15.10. I have to filter them. I uninstalled Norton Utilities. Never will use that program again!
The_Hulk wrote:It all became a disaster, Windows won't do a chkdsk and I tried everything with the help of Nucia a well known Forum.
I had no problems with my pc but after installing Norton Utilities it's a disaster. I believe Windows files must be damaged or the register is damaged. I have to restore from 15.10.2010 but there are over 3000 files made/changed since 15.10. I have to filter them. I uninstalled Norton Utilities. Never will use that program again!
Hi The_Hulk,
I am sorry to hear you are having more problems. But this does not sound like an NU problem at all, I have to tell you that. You say you cannot run chkdsk, what happens when you attempt to do so? I won't say anything is impossible but I cannot even imagine NU somehow preventing you from running chkdsk.
What happened after you uninstalled NU? Did chkdsk work?
And just so you know I am not defending NU. I'm speaking from the perspective of a software engineer and a computer expert of more than 20 years.
Apart from the Google Chrome thing which might be an NU issue (but even that is not certain as of yet), what you are describing sounds like something else is wrong with your system.
If you want to provide some details of what happens when you attempt to run chkdsk I will be happy to help in any way I can.
Allen
All this I have already done. chkdsk doesn''t work and when the computer starts up and the Windows logo and flag appears you can first visit your mother in New York taking a airplane from Amsterdam and when you are back you can start working on the computer.
http://www.nucia.eu/forum/showthread.php?t=55021&goto=newpost
Hi The_Hulk,
Of course I don't understand the language from your link so I am still in the dark about the specifics of the problem.
chkdsk does take quite some time, depending on the size of your hard drive. If you are having problems with chkdsk I'd be curious to know why you feel NU is the cause. NU is not even running when chkdsk is invoked on the system drive at startup.
It is of course up to you.
Allen
So, you aspect me to understand and to write in English and now you say, you don't understand what is said in the link? There are commands you don't understand? I believe that NU damaged the files, the register or the bootsystem (BIOS) . I have no other explanation. The computer was working alright before installing.
Hi The_Hulk,
I was not slighting you in the least and stating a fact that I could not understand what was being said in the link you provided. I am simply another user ilke you who is a software engineer and in depth computer knowledge and I am trying to help. That is it, nothing more and nothing less.
That said what I do see in that link was that chkntfs was run NOT chkdsk. Was chkdsk run and a snapshot not included in that link? chkntfs is NOT the command which needs to be run and is intended to unschedule a chkdsk, etc. Please see this link for details.
What I do not understand is the return message from the OS when you ran that command. Perhaps you can translate?
What you need to run is chkdsk c: /r assuming your system drive is the typical C drive.
Allen
Chkdsk run step 1-5 and everything was okay. No damaged files or blocks. But I'm almost sure the Hard Drive doesn't function wel it indicate temperatures 50 up to 104 C. Ghost doesn't work for a back-up you need several hours instead of 30 minutes.
How can I test the Hard drive? I used DiagCD23.exe boot from CD but it say after the first step Invalid Command.com (eg, C:\COMMAND>COM) I typed everything but the program wouldn't do anything further. C = Windows 98 en E: = Windows XP dual boot, but 98 doesn't work anymore and neither Safe Modus.
I run HD Tune Pro critical temperature 63 C. No damaged blocks.
Hi The_Hulk,
No question, your drive is really running hot. What kind of computer case do you have? How many fans? Have you checked to ensure that all the fans are working properly and that there is no dirt obstruction which could prevent proper air flow through the case?
Check both your fan intakes and exhaust vents. Use a can of compressed air to blow everything out good. Best to power down while doing this just to be on the safe side. If this does not resolve the temperature issue, does your case have enough room so that you can install an auxillary fan next to the hard drive cage?
Ghost taking so long for backup "could" be an artifact of the drive running so hot, can't know for sure until we get the temperature issue resolved.
Does your system monitor CPU temperature? If so what is its temperature?
Running hard drives that hot over a period of time could damage the drives so you need to be really careful here.
As far as better diagnostics go, you should check with the hard drive vendor but I would recommend checking the other things I mentioned first. Once you get the temperature issue resolved then you should by all means run further diagnostics on your hard drive to make sure that the high temperatures has not already damaged the drive.
Once we get through all this, we can reinstall NU and see if the Google Chrome issue is still present. But for the moment you have more important things to be concerned about.
Thanks
Allen
Okay, thanks.
Hi The_Hulk,
You are welcome. Please let me know how things goes and I'll be happy to help if I can. I just think you need to get the issue resolved with your hard drive temperature and then we can resintall NU and see if the original Google Chrome issue is still present.
Best of luck and please keep me posted.
Thanks
Allen