Number of Installs Incorrect - how do I correct it?

Norton Security | Norton Internet Security
1

Hello All,

 

I hope someone can help with this.  My account for NIS says that I'm covered for 3 installs, of which only 1 is remaining unused.  This is incorrect - I have NIS on only one machine.  I am going up the wall with frustration at trying to get an answer from the so-called automated support - it seems capable of answering only bog standard questions.  So I'm hoping that someone can tell me how I get this corrected.

 

Any help welcome.

 

Best wishes,

 

Mark

2

Hello Mark and welcome!

 

The best way to resolve this is to contact Customer Support via Live Chat at  this link.

 

They are very good at dealing with account, subscription and activation issues.

 

Hope that helps.

3

Mark,

 

Depending on how the screen Phil D has linked to comes up on your monitor, make sure you scroll down if necessary in order to see the CHAT button or you will end up back here ......